News

Financial Ombudsman way behind

Jasmine Lambert

There have been reports that those awaiting compensation from banks, pension firms, investment houses or insurers are facing huge delays in the resolution of their claims.

The failures are being attributed to a reorganisation at the Financial Ombudsman more than three years ago that has affected the resolution of complaints. Expert adjudicators have been replaced by general investigators who cover large areas of the financial spectrum, resulting in a situation where some consumers have been left not knowing whether they will receive life-changing settlements regarding life or health insurance and where complaints are still unresolved more than a year after being lodged.

Hopefully, by shining a light on the issues that need to be resolved within the Financial Ombudsman Service, service levels can be returned to a more reasonable standard.

Jasmine Lambert

Jasmine is the Managing Director and a Chartered Senior Financial Planner at Redwood Financial. She helps clients manage and grow their wealth and protect their estate. Jasmine also provides expert advice in our FREE Redwood Webinars, where you can learn more about Wills, Trusts and Estate Planning.

Redwood Financial is one of the south’s leading Investments, Pensions, Wills, Trusts & Estate Planning providers and we are dedicated to helping families to grow, protect and enjoy their wealth. With our unrivalled knowledge of Estate Planning, Lasting Powers of Attorney, Probate, Pensions, Savings & Investments, we can advise on any situation.

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Redwood Financial is one of the South’s leading Financial & Estate Planning providers. We are dedicated to helping families to grow, protect and enjoy their wealth. Everything we do is on a fixed fee basis, so you’ll know the costs before we do any of the work. And our unique 100% Satisfaction Money Back Guarantee underpins everything we do for you.

Google Rating

4.9

Based on 83 reviews

Redwood Financial, Droxford, Hampshire

4.9

Bernard C.

Great service and professional advice from both Jasmine and Steve - also from the rest of the team at Redwood. More than happy to recommend them!

Ian B.

Very helpful and people that know what they're talking about.Definitely recommend Redwood Financial.

Nick T.

Thank you Steve, for tea and meeting this afternoon on a couple of issues, which you made clearer.

Martin P.

So far so good with service we are receiving from all the team at Redwood. Complex issues explained clearly and we do not feel any pressure to rush into any decision. well done

Colin E.

I had a complimentary will review with Steve and he offered extrmely good advice. He quickly identified what I needed in my will and directed me as to the best course of action to take. I have also worked with Jasmine on my pension portfolio and that experience has been excellent too. Redwood have provided good service and offer good value for money.

Jacqui F.

G P

Excellent consult with Steve for estate planning advice .Honest and relevant .Strongly recommend .

Neeraj P.

Steve was fantastic and is very knowledgeable and gave us very useful information. Will be coming back for our 2nd consultation.

Graham F.

Always professional and makes you feel at ease and explains everything clearly

Maggie F.

Jasmine was amazing, so professional, put John (who has learning difficulties) at ease with his writing his will. Very kind. Stuart said myself would use and recommend jasmine and Redwood Financial to all our family and friends. Thank you jazz

Rob Med4th (.

Steve took us through everything and explained thoroughly

Debbie M.

Very thorough and an excellent service

Dan M.

Very friendly and good explanation of topics

Paul W

Tom D.

We sort of "inherited" Redwood when our previous IFA retired. We have found their service and their estate planning to be really helpful, responsive, and easy to digest. The services they provide are well worth taking advantage of.

John

Steve has done an excellent job in explaining estate planning to us, a lot of information to take in. So we found the Wills, Trust & Estate Planning Webinar very useful.You can take in the information at your own pace.Would highly recommend Redwood Financial Services.

Pearl C.

Steve and Jasmine and the Redwood team are amazing. Redwood having been at our side for a number years now providing pension and investment guidance and we are very happy with their services, professionalism and kindness. Redwood are now helping us to navigate through the minefield of estate planning and securing the arrangements we need. I have slept better since our last meeting with Steve! Can't thank you enough for all your help. Really invaluable!

Natasha N.

We are grateful for Steve’s candid advice and wisdom. In a sea of questions, it was a relief to get a clearer understanding of the factors affecting our decision making process, and a referral to another expert on topics outside of Steve’s wheelhouse.

Klaus L.

An absolutely professional and enjoyable experience! Jasmine Lambert introduced me to Redwood Financials’ Services and guided me through the entire process of choosing the right investment strategy and setting up my pension accounts. It turned out to be easy to understand and I feel safe with the decisions I made and the fact that Redwood Financial are taking care of my investments from here on. At the same time, I have all the control and information I need to stay in control of my portfolios.

Adrian J.

"I cannot recommend my financial advisor enough! They are truly personal, trustworthy, and passionate about helping their clients achieve their financial goals. From the moment I started working with them, I felt like they had my best interests at heart. They took the time to get to know me and my financial situation, and they provide me with personalized advice that has helped me make smart financial decisions. I trust them completely and feel confident that they are always looking out for my best interests. If you're looking for a financial advisor who truly cares about their clients, look no further.

Antony J.

This morning I had a really useful meeting with Steve, he guided me through the maze in clear and simple approach to a complex situation. Much appreciated, will be in touch again soon.

Tim W.

Excellent care and attention

Lloyd T.

Fantastic to deal with. Steve and his team took great care with our family and have always provided nothing but brilliant advice and support.

Amanda O.

I have been supported by Redwood Financial for about twenty years. Initially with my investments and more latterly with my Estate Planning. They are always very responsive and proactive, ensuring that I receive the best guidance in a timely manner. I trust them explicitly and have recommended them to my parents and brother who have also benefited from their services.

Ben H.

Neither my wife nor I have any experience of dealing with investment finances but we have been given great service by Redwood and made to feel very comfortable about how to proceed.We have just had our annual review and everything was explained very clearly. Obviously, such things as Covid and the (in)famous mini budget have caused real problems in recent months but our own problems have not been as great as they might have been if people with real expertise had not been 'looking after' us. I would recommend Redwood without reservation to anyone looking for expert help.

Clare P.

My husband and I have used the Redwood team for personnel and business services for years now and find them very professional and love the way they always make us feel so comfortable and supported. We always recommend them to our friends and family.

Emma R.

Steve and the team at Redwood have been and continue to be thoroughly professional, polite and patient in helping our immediate and wider family in the delicate matter or Wills and estate planning. Thank you.

Jim S.

I have been working with the team at Redwood both on a personallevel for my own affairs as well as advice and guidance with my company matters. They have been extremely professional in every respect, and I would be more than happy to recommend anybody needing help with wills, Estate, Pension or Financial matters to contact them.

Bob P.

Different to so many other people today, Steve always knows what he is talking about and his clarity on money issues,combined with the personal understanding of our individuals need, is remarkable. Always feel refreshed and secure after reviewing our financial position with Steve

Paul J.

Visited Redwood this week for my annual review. Steve gave some great advice and helped me make decisions about my investments and saving.Thank you Steve and the team.

Michael M.

Friendly, yet highly professional service for our wills and an equity release. We would thoroughly recommend Redwood.

Jane P.

Redwood has looked after my Mothers financial affairs for many years and always provide her with excellent professional advice and customer service. Highly recommend.

Andrew B.

Excellent 6 month review with Nicola. Everything well prepared and comprehensive answers to all questions.

Peter B.

My partner and I have been supported by Redwood for about the last 12 years. Throughout this period they have given a great service, marked out by how they work very hard to get to know you as a person and support you accordingly. I have been approached a few times by competitors but have zero interest in moving my business. I recommend anyone considering using an independent financial adviser to speak with Redwood first.

Monica P.

Steve has been advising us on our financial situation for over 20 years and I feel that he has never imposed his thoughts on our decision making.He is knowledgeable, helpful and very professional.We have recommended several friends and acquaintances who have all been very happy with the direction in which their finances have grown. Well done Steve and your team.

Thomas M.

Would recommend, Steve has been really helpful with answering my queries. Thanks!

Michael P.

I have been receiving financial advice from Redwood during the past year and have found the company ti be highly professional, knowleadgeable and friendly in the services that they provide. I would have no hesitation in recommending them to anyone seeking a range of financial planning services. Mike Pinard

R C

Excellent first meeting: Friendly and informal. but thorough and business-like. Eye-opening information provided in down-to-earth language. Financial planning can be enjoyable, it seems!

Jos

Me and my husband had our first meeting with Steve this week to discuss our Wills, Trusts and Estate Planning. I cannot tell you enough how he opened our eyes to many things we’d not thought of or have not thought through properly before. He explained things in such a way it was really easy to understand and made complete sense to us and we realise now exactly what we need. He was very professional, friendly, (and patient when my internet wouldn’t connect) and he explained the process and next steps for us. We have received our post meeting letter & documentation already. We are very impressed and we are very happy with our decision to continue all services with Redwood. Highly recommend, thank you so much!

Sarah C

Been a Redwood customer for a several years, the team is efficient and professional, complex issues are addressed with a personalised approach and explained in easy to understand language..all jargon is clarified enabling informed decisions! Steve and Jasmine certainly know their stuff and lead this family business with care and credibility.

Mary L.

Great conference as always, everything I needed.

Jacqui W.

Recently, we had our Annual Review with Redwood Financial, which was more in depth than usual because of potential significant changes to our financial plans due to age. As always, Steve was excellent utilising his expertise of the financial world to layout practical options.We have been with Redwood for very many years and advice has always been sound and given without any pressure to adopt any specific product. The advice always being tailored to our needs and current resources.Everyone at Redwood treats us with courtesy and all enquiries are dealt with expeditiously. The company has our complete trust and we would recommend them to anyone seeking honest, expert and impartial advice on financial matters.

Mark A.

Could not recommend Redwood more highly. Having children was the trigger for us to ensure our affairs were in order, and with expert, clear but understandable advice from Steve, Julie and the team we put our wills and estate planning in place. We now have peace of mind that should anything happen to either or both of us, the rest of our families will be looked after. We feel totally confident that we have the right solution in place for us, and that is testament to the service we have received throughout from the Redwood team. The quality and professionalism of the team was matched only by their friendly and approachable manner, and I would recommend a visit to their website to watch their estate planning webinar if nothing else. It shocked us and many of the friends & family we have recommended. Thank you Redwood and if you're reading this wondering whether or not to use their services, do it and you won't be disappointed!

Ajay J.

Good all round advise and help. Good follow up and communication.

Lynn F.

It was great to be invited to a Redwood Informal coffee morning on 29th October. Good covid precautions in place. It was a comfortable area to have a coffee and useful chat with Steve. Had previously attended a Redwood Estate Planning seminar. Both these encounters with Redwood convinced me of them being a professional and capable company to deal with. In addition I am impressed by the accessibility of information on their web site.Thanks to Chloe too.

Elaine E.

Let me put it plainly - Redwood Financial is the only place I will ever go to for information on all financial and legal matters.They spend time with you explaining all the relevant information and answer any questions that you need to ask.What I best like is going into the offices and being welcomed by the staff who know my name and ask me how I am.I have been with them for many years when they started off and had a little office in Cosham.Its a wonderful establishment - very family orientated - and have a wealth of information amongst their team.I rate them 150% and can recommend them without hesitation.Keep up the excellent work - love coming into the office to see you all.

Mark S.

We recommend Redwood highly. We have been taken through the complex estate planning process with care, clarity and diligence. Given that we work in the legal sector ourselves, our decision to place our estate planning in the hands of professional colleagues who specialise in the work, rather than trying to do it ourselves, should speak for itself.

Bernard W.

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Redwood Financial is rated 4.9 out of 5 based on 82 Google reviews.

Redwood Financial Family Wealth & Estate Planners Ltd is Directly Authorised and regulated by the Financial Conduct Authority. FRN number 774469. Redwood Financial Family Wealth and Estate Planners Ltd Company Number: 08926661. Registered Office Address: Wellesley House, 204 London Road, Waterlooville, Hampshire. The Financial Conduct Authority do not regulate, Will Writing, Buy to Let Mortgages, Auto-Enrolment, Tax Advice and Estate Planning. Your capital is at risk. Investments can fluctuate in value and investors may not get the amount back they invest. The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK.